Last updated: April 2026
1. Who we are (Data Controller)
Your Bailiff Advisor Limited (“we”, “us”, “our”) is the data controller responsible for your personal data.
Registered office:
2 Stubbly Lane, Eccles, Manchester, M3
Company number: 15600000
Contact email: help@yourbailiffadvisor.org.uk
We determine how and why your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What information we collect
We may collect and process the following personal data:
- Name and contact details (email, address, phone number)
- Financial information (income, expenditure, debts, assets)
- Employment information where relevant
- Property ownership information
- Identification and verification data
- Communication records between you and us
We do not intentionally collect special category data unless strictly necessary and legally permitted.
3. How we collect your data
We collect data through:
- Direct interactions (contact forms, email, phone)
- Your use of our website
- Third parties (such as introducers or advisers)
- Publicly available sources (e.g. HM Land Registry for verification purposes)
4. Lawful basis for processing
We process your personal data under the following lawful bases:
- Consent – where you have explicitly agreed
- Contract – to provide requested services
- Legal obligation – to comply with regulatory and legal requirements
- Legitimate interests – to operate and improve our services
Where we rely on legitimate interests, we ensure your rights and interests are not overridden.
5. How we use your information
We use your data to:
- Assess your financial situation
- Provide guidance on debt-related options
- Respond to enquiries and requests
- Comply with legal and regulatory obligations
- Maintain internal records
- Improve our services
6. Data sharing
We do not sell or rent your personal data.
We may share your data with:
- Professional advisers or service providers assisting us
- IT and system providers (securely contracted)
- Regulatory bodies or legal authorities where required
- Credit reference or verification agencies where necessary
All third parties are required to process your data securely and only for specified purposes.
7. International transfers
We do not routinely transfer personal data outside the UK or European Economic Area. If this changes, we will ensure appropriate safeguards are in place.
8. Data retention
We retain personal data only for as long as necessary:
- Client and case records: up to 6 years after closure (legal/regulatory requirement)
- Enquiry data: typically up to 12–24 months if no service is taken up
After this period, data is securely deleted or anonymised.
9. Your rights under UK GDPR
You have the following rights:
- Right of access (to request copies of your data)
- Right to rectification (correction of inaccurate data)
- Right to erasure (in certain circumstances)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time (where applicable)
To exercise these rights, contact:
help@yourbailiffadvisor.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
10. Security of your data
We take appropriate technical and organisational measures to protect your data, including:
- Encryption where appropriate
- Secure servers and access controls
- Staff confidentiality obligations
- Restricted access to personal data
However, no online system is completely secure and transmission is at your own risk.
11. Cookies policy
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help improve functionality and user experience.
How we use cookies
We use cookies to:
- Improve website performance
- Analyse visitor behaviour (analytics cookies)
- Remember user preferences
- Support website functionality
Types of cookies we use
- Strictly necessary cookies – required for website operation
- Performance cookies – help us understand how users interact with the site
- Functionality cookies – remember your preferences
- Analytics cookies – help us improve our website
Managing cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect website performance.
12. Cookie consent (required wording)
When you first visit our website, you will be shown a cookie banner requesting consent.
It will state:
“We use cookies to improve your experience, analyse site usage, and support essential functionality. You can accept all cookies, reject non-essential cookies, or manage your preferences at any time.”
By continuing to use our website after being shown this notice, you consent to the use of cookies in accordance with this policy, unless you adjust your browser or cookie settings.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.